•Availability is at the top of the screen ♥️
•Same day delivery May be available if our driver has not left for the day and if we have the flowers you want in stock, typically if no date is posted on the order, it will be delivered the following day that’s available.
WE CANNOT COMMIT TO TIME FRAMES DUE TO THE VOLUME OF ORDERS WE HAVE DAILY. IF YOU NEED IT FOR A SPECIFIC TIME, WE HAVE A $35 RUSH FEE, AND IF IT’S AFTER 6PM A $50 RUSH FEE. If rush fee is needed please text us at: 832-931-0246
•Some colors or flowers may be substituted for something similar based on our flowers vendors’ stock, we will try to recreate as best possible.
•If you would like to substitute colors or ask us any questions please send us a text with your order number to 832-931-0246.
•Any order flagged as a high risk fraudulent order will require a picture of ID sent to us to make sure you are the same person ordering and using the credit/debit card provided.
•If you’d like a message on your order, on the “Delivery Instructions” section when you’re placing your order, please type the message, and any other information you’d like us to know like gate codes, comments, etc.
If you see anything from our Instagram that you don’t see on here, you can text us at 832-931-0246 with the picture you’d like, and address of delivery and we’ll send you a quote for it.
If you’d like to see more customized options please visit our Instagram: @luxehoustonco_
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Substitution Policy
Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.
Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.
⚠️⚠️⚠️ Delivery Policy
Specific Times: We are unable to guarantee delivery at a specific time, but we are normally able to deliver before 6pm.
If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as in a secure shaded area.
Recipient Maybe Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements at the door. We cannot be held responsible for missing or faulty product due to this special request.
Absolutely NO Refunds/Returns/Cancellations/Reschedule are accepted. We hope you understand our strict policy.